Management System Services
ISO/IEC 20000-1
IT Service Management Systems (SMS)
About
ISO/IEC 20000-1 is an internationally recognized standard for IT service management systems. It specifies the requirements for organizations to establish, implement, maintain, and continually improve a service management system.
What it means for your business
Organizations that choose to implement ISO/IEC 20000-1 benefit from the the mandatory, auditable requirements to plan, establish, implement, operate, monitor, maintain, and continually improve their service management processes across the entire IT lifecycle.
Benefits of certification
ISO/IEC 20000-1 helps ensure the effective delivery of IT services that meet customer and business needs, and helps organizations demonstrate their commitment to operational excellence, customer satisfaction, and continual improvement of their service management processes across the entire IT lifecycle.
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